JOB.TITLE

Your future job

As a First-line Service Desk Agent at Melexis, you will work with an experienced team that is the first point of contact for internal users with their IT issues and requests. You will also co-represent the IT (support) department to the local site management, partners, and suppliers.

More specifically, you will:

• Identity and respond to incoming requests and issues (phone, email, ticketing system, monitoring software)

• Work on 1st line incident and request management (following existing procedures to fix incidents and resolve requests)

• Install, maintain, and repair computer hardware and peripherals

• Install, and upgrade software and operating systems

• Ensure each new coworker receives the required equipment and basic induction/ training

• Keep accurate records of IT hardware, order equipment if needed

• Support networking, conferencing, and IP telephony devices

• Implement and supervise IT safety and security regulations

• Create and maintain manuals and procedures

Your profile

• 2+ years of experience in a similar position

• Strong knowledge of Windows, Linux, and Android

• Understanding of Windows/Linux-based networking

• Understanding computer hardware

• Knowledge of common office applications

• Good customer relationship skills

• Good written and verbal communication skills in English

• Good analysis and troubleshooting skills

• You are a continual (on-the-fly) learner

• Understanding the ITIL framework is a plus.

We offer

• A challenging job in a dynamic high-tech international environment
• The opportunity to take ownership of your professional passion in order to contribute to the success of the company
• An enjoyable, team-oriented and professional atmosphere in a flat-structured organization
• Versatile development opportunities