退货授权

在向 Melexis 退回任何材料之前，您需要通过以下表格提出您的退货请求。一旦您的请求得到批准，您将收到唯一CRC 号码，该号码必须在任何通信往来和您的货件中注明。

提交表格后，请确认您已收到电子邮件确认。

本表格中提供的信息将受到 Melexis 产品销售协议中任何适用保密条款和/或 Melexis 与贵公司之间的任何保密协议 (NDA) 的保护。

下载 Melexis RMA 流程 (PDF - 508 KB)

All fields marked with * need to be filled out.

Step 1
Complaint details

Your own reference*

Manufacturing location (City + Country)*

Date of occurrence (YY-MM-DD)*

Origin of occurrence* Production line 0 km Field

Please advise the number of km

EMS / Assembly (Tier 2)*

Melexis Customer Name (Tier 1)*

OEM (Car manufacturer)*

MLX order code*

Quantity of failing parts*

Quantity of returned parts*

Lot number*

Date code (YYWW)*

Issue description, including your FA report (pictures of the part, graphs, ABA/swapping test, etc...)*

Upload your FA report (max. 15MB)*

Anything else you would add or share with us?

Other files to be shared (max 15MB)

Step 2
Requestor coordinates

Last name*

First name*

Title* Mr. Mrs.

Position or function*

Company name*

Your location* EMEA (Europe, Middle East and Africa) Americas APAC (Asia-Pacific) - China APAC (Asia-Pacific) - Japan APAC (Asia-Pacific) - Korea APAC (Asia-Pacific) - Other

Email*

Other email addresses to keep updated

Phone*

Step 3
Consent

Tick the below boxes to confirm you have read and accept the following:

Returned shipments without a unique CRC number can be refused and returned to your plant. Administrative costs for handling unauthorized returns cannot be claimed.* Melexis has the right to reject the RMA request if the IC is in a damaged condition that is preventing further investigations. (e.g. broken IC, missing leads, burnt marks, burnt IC...)* To achieve an efficient investigation, it is important to provide the part on IC-level. When the part is provided on module level (potted, overmolded…) we cannot guarantee a successful extraction from our side. We have the right to refuse these parts. If we accept the parts, Melexis is not liable for damages incurred on the part due to extraction.* Returned material needs to be properly packed considering ESD risk and environmental risk. For obvious safety reasons, please highlight if returned material is potentially contaminated with hazardous material. In such a case, please provide the relevant MSDS documents along with the returned material.* This RMA is under no circumstances an acknowledgment of Melexis' responsibility or liability for the alleged defect.*

For any question related to the above information, feel free to contact your sales contact at Melexis.